This Refund Policy applies to purchases made on our website ShopWize International for Fast Moving Consumer Goods (FMCG) products.

1. Returns

1.1. We accept returns within 6 days of delivery for eligible products. To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging.

1.2. To initiate a return, please contact us at [contact email] with your order number and details about the product you would like to return. We will provide you with instructions on how to return the item.

2. Refunds

2.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2.2. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 6 days.

3. Non-Refundable Items

3.1. Certain items are non-refundable, including:

• Perishable goods.
• Gift cards.
• Downloadable software products.

4. Late or Missing Refunds

4.1. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

4.2. If you’ve done all of this and you still have not received your refund, please contact us at 

5. Shipping Costs

5.1. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

6. Exchanges

6.1. We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@shopwizeintl.com for further instructions.

7. Contact Us

If you have any questions about our Refund Policy, please contact us at info@shopwizeintl.com.